Partial Refunds

Get a refund on your item without returning it

Project Overview

Amazon gives many tens of millions a year in the form of concessions towards returns.‍

• When a customer returns a large bulky item, they must package and ship/drop off the item themselves.
• This creates friction in the return process leading to poor CX.
• Increased cost to serve via talking with customer service agents.
• Cost of shipping and storing the item amount to millions per year
• Amazon refunds full cost of product, and is now stuck with a large item they can’t sell easily.