A banking change should not require a week of detective work.
Domuso’s operations team used an internal portal to onboard properties and manage banking details, tax identifiers, fees, and other sensitive information. When something changed, finding out who changed it and when meant asking colleagues or contacting a developer.
I researched and designed an activity log within the existing Ops UI. The constraint was practical: use stock Ant Design React components and fit the tool’s property-by-property navigation.
Make each change understandable.
Interviews made it clear that recording every action would quickly produce a noisy log. One toggle could reveal multiple fields, creating more entries than someone could interpret at a glance.
I developed a consistent structure around the user, action, what changed, and date. The category, verb, and change details established during exploration carried into the final design, along with support for comments.
Use a flat log, then help people narrow it down.
I explored grouping related entries, with individual changes accessible through a modal, nested page, or accordion. The volume and variety of events made those groups difficult to maintain and navigate.
A flat log removed that layer. It made recent changes easy to scan, but older events still required too much paging. Filters became essential to the design.
Filter around the questions people actually ask.
Testing informed quick date presets and a custom date range. Users could also narrow the log by person and action type, combining filters to investigate a specific change.
I adapted the available Ant Design components to support these combinations within the existing interface.
Give operations direct access to the record.
After several rounds of testing, the activity log rolled out during a two-week sprint and was in production by June 2021. I worked with QA to account for the different log-item edge cases, coordinating across Product, Internal Ops, Engineering, and Systems Administration.
From week-long investigations to immediate access to change history.
The team no longer needed to contact a developer or ask multiple colleagues to reconstruct a change. Information that had taken a week or more to obtain was available directly in the log, reducing developer involvement and operational effort.